Loretta had to go out and buy a new file cabinet the other day. We filled our current customer file cabinet (we also keep digital files for everyone) and things were getting a little too tight. We had our niece Malyia go through it a couple weeks ago and re-alphabetize the whole thing. It took her seven hours. I was looking through a bunch of the names while she was working and it was a lot of fun to see all the customers and frames that I’ve built over the years. I can honestly say I remember just about every name in that cabinet and there are a lot. I can clearly remember at one point when business started taking off, that I was worried I wouldn’t’ be able to remember all my customers. Turns out I was wrong. It’s amazing what the mind has the capacity to remember. It’s not uncommon for a customer from 10 or more years ago to call for a new frame and they are surprised that I remember them, their bike and still have all their information at my finger tips.